There are two ways to close your account on Ludo Bangladesh — a temporary break (cooling-off/self-pause) or permanent self-exclusion. Both options are available under the "Responsible Gaming" section in your account settings.
Cooling-Off Period: You can deactivate your account for anywhere between 1 day and 6 months. During this period, logging in or making deposits will not be possible, but your balance will remain fully secure. The account reactivates automatically once the period ends.
Permanent Self-Exclusion: Accounts can be closed for a minimum of 1 year, up to 5 years, or permanently. Once activated, the exclusion cannot be reversed before the set period ends — not even through support.
Permanent Account Deletion: To permanently delete your account, send a request to support@ludobangladesh.com. After identity verification and once your balance reaches zero, all data will be deleted within 30 days.
Before making any decision, check your current balance and any active bets. See details: Responsible Gaming page.
Cooling-Off Period: You can deactivate your account for anywhere between 1 day and 6 months. During this period, logging in or making deposits will not be possible, but your balance will remain fully secure. The account reactivates automatically once the period ends.
Permanent Self-Exclusion: Accounts can be closed for a minimum of 1 year, up to 5 years, or permanently. Once activated, the exclusion cannot be reversed before the set period ends — not even through support.
Permanent Account Deletion: To permanently delete your account, send a request to support@ludobangladesh.com. After identity verification and once your balance reaches zero, all data will be deleted within 30 days.
Before making any decision, check your current balance and any active bets. See details: Responsible Gaming page.
After logging in to Ludo Bangladesh, click the profile icon in the top right corner, then go to "My Account". You'll find two separate sections there.
Bet History: A complete list of all your bets — including date, match name, market, stake, odds, and result. You can filter by specific dates or sports. Up to 3 months of history is accessible directly in the app or on the website.
Transaction History: Full details of all deposits, withdrawals, and bonus transactions. Each entry shows the reference number, amount, method, and status.
For records older than 3 months, please send a request to support@ludobangladesh.com. In your email, use the subject line "Transaction History Request" and specify the time period you need. A PDF statement will be sent to you within 3–5 business days.
Bet History: A complete list of all your bets — including date, match name, market, stake, odds, and result. You can filter by specific dates or sports. Up to 3 months of history is accessible directly in the app or on the website.
Transaction History: Full details of all deposits, withdrawals, and bonus transactions. Each entry shows the reference number, amount, method, and status.
For records older than 3 months, please send a request to support@ludobangladesh.com. In your email, use the subject line "Transaction History Request" and specify the time period you need. A PDF statement will be sent to you within 3–5 business days.
Ludo Bangladesh's bet settlement policy for cancelled or incomplete matches follows international standards.
Cancelled before match start: If a match does not start at all and is not played within 36 hours of the scheduled time, all bets will be voided and the full stake returned to your account — typically within 24 hours.
Abandoned after the match has started (e.g., rain, floodlight failure): The outcome depends on which market you bet on. For match winner markets, if the result is decided by D/L or DLS method, your bet will be settled according to that result. If no result is determined, the bet will be voided and your stake returned.
Live In-Play Bets: For bets placed during a live match, settlement depends on how many overs had been completed at the time the bet was placed. If the minimum number of overs has not been completed, bets on that market will be voided.
Full bet settlement policy details Terms & Conditions Available on the page.
Cancelled before match start: If a match does not start at all and is not played within 36 hours of the scheduled time, all bets will be voided and the full stake returned to your account — typically within 24 hours.
Abandoned after the match has started (e.g., rain, floodlight failure): The outcome depends on which market you bet on. For match winner markets, if the result is decided by D/L or DLS method, your bet will be settled according to that result. If no result is determined, the bet will be voided and your stake returned.
Live In-Play Bets: For bets placed during a live match, settlement depends on how many overs had been completed at the time the bet was placed. If the minimum number of overs has not been completed, bets on that market will be voided.
Full bet settlement policy details Terms & Conditions Available on the page.
Ludo Bangladesh charges no processing fee on withdrawals — every BDT you withdraw goes straight to your mobile banking account. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges, which are outside Ludo Bangladesh's control.
Withdrawal Limits:
— Minimum: ৳500 per transaction
— Maximum: ৳50,000 per transaction
— Daily maximum: ৳1,00,000
— Weekly maximum: ৳5,00,000
Processing Time: Standard withdrawals are processed within 15 minutes to 3 hours. First-time withdrawals or large amounts may require KYC verification, which can take 24–48 hours.
Keep in mind: Withdrawals can only be sent to the mobile number used for the deposit, which must also be registered in your name. Withdrawals to a different number are not permitted.
Withdrawal Limits:
— Minimum: ৳500 per transaction
— Maximum: ৳50,000 per transaction
— Daily maximum: ৳1,00,000
— Weekly maximum: ৳5,00,000
Processing Time: Standard withdrawals are processed within 15 minutes to 3 hours. First-time withdrawals or large amounts may require KYC verification, which can take 24–48 hours.
Keep in mind: Withdrawals can only be sent to the mobile number used for the deposit, which must also be registered in your name. Withdrawals to a different number are not permitted.
In Ludo Bangladesh's Live Casino section, you can play games broadcast live from a real studio with actual human dealers. With a stable internet connection, enjoy the experience in HD video.
Popular Live Games:
— Live Roulette: Bet on where the ball lands on a spinning wheel. Both European and American roulette variants are available.
— Live Blackjack: Get your cards as close to 21 as possible against the dealer — the easiest game to pick up for beginners.
— Live Baccarat: Bet on whether Player or Banker wins. One of the simplest markets in the casino.
— Dragon Tiger: Simply pick which of two cards is higher — that's all there is to it. Takes about a minute to learn.
— Live Sic Bo & many other games.
To get started: Log in → Select "Casino" or "Live Casino" from the menu → Choose your preferred game → Take a seat at the table → Place your chips by entering the amount in the betting window. Minimum bets generally start from ৳50.
Tip for beginners: Start with Dragon Tiger or Baccarat, as they have simple rules.
Popular Live Games:
— Live Roulette: Bet on where the ball lands on a spinning wheel. Both European and American roulette variants are available.
— Live Blackjack: Get your cards as close to 21 as possible against the dealer — the easiest game to pick up for beginners.
— Live Baccarat: Bet on whether Player or Banker wins. One of the simplest markets in the casino.
— Dragon Tiger: Simply pick which of two cards is higher — that's all there is to it. Takes about a minute to learn.
— Live Sic Bo & many other games.
To get started: Log in → Select "Casino" or "Live Casino" from the menu → Choose your preferred game → Take a seat at the table → Place your chips by entering the amount in the betting window. Minimum bets generally start from ৳50.
Tip for beginners: Start with Dragon Tiger or Baccarat, as they have simple rules.
The Ludo Bangladesh VIP program has 5 tiers in total. You earn points on every bet placed, and as points accumulate you advance to the next tier.
Tier & Points Chart:
— Bronze: All members start at this tier after registration. Includes a 5% weekly reload bonus.
— Silver: Unlocked at 5,000 points. 10% reload bonus, up to ৳500 monthly cashback.
— Gold: At 25,000 points. 15% reload bonus, ৳2,000 monthly cashback, invitations to special events.
— Platinum: At 75,000 points. 20% reload bonus, ৳8,000 cashback, dedicated account manager.
— Diamond: At 2,00,000 points. Top-tier benefits — 25% reload bonus, unlimited cashback (negotiable), exclusive withdrawal limits & priority processing.
Points earning rate: 1 point per ৳100 bet (Sports), 1 point per ৳50 bet (Casino). Learn more: On the VIP page।
Tier & Points Chart:
— Bronze: All members start at this tier after registration. Includes a 5% weekly reload bonus.
— Silver: Unlocked at 5,000 points. 10% reload bonus, up to ৳500 monthly cashback.
— Gold: At 25,000 points. 15% reload bonus, ৳2,000 monthly cashback, invitations to special events.
— Platinum: At 75,000 points. 20% reload bonus, ৳8,000 cashback, dedicated account manager.
— Diamond: At 2,00,000 points. Top-tier benefits — 25% reload bonus, unlimited cashback (negotiable), exclusive withdrawal limits & priority processing.
Points earning rate: 1 point per ৳100 bet (Sports), 1 point per ৳50 bet (Casino). Learn more: On the VIP page।
ludo bangladesh's policy is straightforward: One account per person. However, two different people living at the same address may each hold a separate account — as long as each account is registered under a different individual's name.
What Is Allowed:
— A married couple or two family members can each create an account using separate names, separate email addresses, and separate mobile numbers.
— Multiple accounts being accessed from the same internet connection (router) can happen naturally and is not an issue.
What is not allowed:
— One person creating two or more accounts, even with different email addresses, is not permitted.
— Creating new accounts to claim bonuses or offers more than once.
What happens if you're caught: If multiple accounts are detected under the same person, all accounts will be closed and any winnings, including bonuses, may be forfeited. Please follow this rule strictly.
What Is Allowed:
— A married couple or two family members can each create an account using separate names, separate email addresses, and separate mobile numbers.
— Multiple accounts being accessed from the same internet connection (router) can happen naturally and is not an issue.
What is not allowed:
— One person creating two or more accounts, even with different email addresses, is not permitted.
— Creating new accounts to claim bonuses or offers more than once.
What happens if you're caught: If multiple accounts are detected under the same person, all accounts will be closed and any winnings, including bonuses, may be forfeited. Please follow this rule strictly.